Work enablement for the future

Strategy

Skills and resilience for the digital workplace

Competent and motivated employees are the key to long-term business success. Continuous professional development and promoting employee health strengthen our company and our competitiveness. We pursue three key approaches to achieve this:

• We specifically strengthen digital skills and self-directed learning. Continuing education is part of everyday work and is recognised as working time.

• Everyone has the opportunity to take on new roles or positions – for example, as part of a job rotation, even on a part-time basis – in order to expand their own portfolio.

• Furthermore, we are committed to creating healthy working conditions. This strengthens employee loyalty and motivation and lays the foundation for the long-term success of our company.

Policies

We promote health and lifelong learning among all employees.

In our Code of Conduct and Responsible Business Principles, we have committed ourselves to unrestricted access to learning and development opportunities for all employees. We have enshrined this commitment in our Diversity & Inclusion Policy and our Gender Equality Policy. All employees should be able to secure their professional advancement. Regarding the health and safety of our employees, our Declaration of Principles on Respecting Human Rights commits us to adhering to globally recognised occupational health and safety standards. Based on our internal health policy for the prevention of workplace accidents and illnesses, we operate a health and safety management system, which is regularly reviewed as part of recertification according to ISO 9001, 14001, and 50001. We have also established further guidelines, including those for risk assessment and accident reporting.

Targets

We had the following targets by the end of 2025:

• 90% of our employees participate in further training measures in the field of Digital & Data.

• Initiate more than 50 job rotations within the company.

Performance

We continuously improve

• The percentage of our employees who have participated in further training measures in the field of Digital & Data since 2020 was 93% in 2025 (2024: 81%).

• We were able to facilitate 103 job rotations in 2025. This represents a 20% increase compared to the previous year (2024: 86).

Actions

Digital offerings for skills development and health

Strengthening future skills: In the area of education and training, the focus in 2025 was on leadership and artificial intelligence, as well as the expansion of our central learning ecosystem. It included:

• Coursera as a new digital learning platform for the nine key areas of AI, Data, Agile & Project Management, Communication, Consulting, Leadership, Innovation, DevOps & Tech Skills, and Marketing & Sales,

• LinkedIn Learning for individual, self-directed development,

• StackFuel, an interactive training course for the safe handling of data, analytics and AI applications,

• SAP SuccessFactors webinars and training courses on digital HR processes and talent management for internal networking and individual development.

The SkillsBank allows employees to reflect on their skills and plan their development steps. The platform is linked to talent management processes to provide individually tailored learning opportunities.

Safety and well-being are our top priorities: We regularly analyse workplace risks and accidents, conduct risk assessments, and establish clear guidelines for safe working practices, especially on mobile phone masts. Training courses and our “Feel Good” app make knowledge and resources readily available. In addition, we offer a diverse range of courses, initiatives, and a family service to support the physical and mental health of our employees.

Business value

Increased efficiency and digital services for customers support

“By expanding digital skills and fostering resilient teams, we not only strengthen the future viability of our workforce, we also create better solutions for business customers.”

Next steps

We are intensifying the measures

We consistently develop our digital learning initiatives and plan to strengthen exchange and drive continuous improvement in the health sector. At the same time, we are optimising our training programmes and increasingly using digital tools for risk assessments and real-time monitoring – so that we can permanently maintain our already very low accident rate and further increase the resilience of our employees.