ESG Reporting 2025
We demonstrate how we shape responsible digitalization along the lines of environmental, social and governance issues – for our business customers, employees and society.
Our ESG reporting highlights the progress made in 2025 in the strategic areas of action and the interplay between guidelines, measures and targets. It clarifies how we are shaping sustainability in a way that meets the requirements of our business customers and can create business value for them.
In short
Our CEO Santiago Argelich Hesse and our Board Member for Legal & Corporate Affairs, Valentina Daiber outline the priorities until 2030: to think even more closely together about digitalization, growth and sustainability - with the aim of developing innovative and scalable solutions while systematically taking climate, resource and societal responsibility aspects into account.
To the ForewordStrategy & Management
Our Responsible Business Plan (RBP) is our sustainability strategy and the foundation on which we can consistently develop responsible digitalization. It categorizes the ESG topics that are essential to us into four areas of action and describes how we integrate these into management, governance, and processes – with specific measures and targets.
More about our Strategy and sustainability management
Climate and environment
The focus is on approaches and measures relating to topics such as energy consumption and emissions in networks and IT, as well as material use and cycles around technology and end devices – and why this is also relevant for our business customers.
EnergyClimateCircular economyCustomers and Society
We will show what we are working on in the areas of product and service experience, network quality and coverage, and digital skills – including secure digital offerings and transparent communication, from 5G to IoT applications for businesses.
Product and service experienceNetwork quality and coverageDigital skillsEmployees
We provide insights into the work environment and skills development for the digital workplace – focusing on areas such as training, collaboration, diversity, and health and safety. This empowers our teams in their joint projects with our business clients.
Shaping an attractive work environmentWork enablement for the futureResponsible corporate governance
This section focuses on governance and compliance, data protection and information security, as well as human rights due diligence in the supply chain. We demonstrate the guidelines and processes that shape collaboration, also in the interests of our business customers.
Governance, compliance and ethical principlesData protection and information securityHuman rights and sustainable supply chain management
Business impacts
Questions and answers
What is O₂ Telefónica's climate strategy?
O₂ Telefónica pursues the Telefónica Group's group-wide climate strategy with the aim of achieving net zero emissions by 2040 along the entire value chain (including Scope 3). The reduction pathways are based on the science-based climate targets of the parent company Telefónica, S.A., which have been confirmed by the Science Based Targets initiative (SBTi).
Implementation is carried out via the Responsible Business Plan (RBP) and binding management systems certified according to ISO 14001 (environment), ISO 50001 (energy) and 9001 (quality).
Key levers include network modernisation, energy efficiency measures, sourcing all electricity from renewable energy sources and integrating climate-related requirements into the supply chain.
How are environmental aspects taken into account in the product and service life cycle?
O₂ Telefónica takes environmental aspects into account throughout the entire product and service life cycle, including through energy-efficient design, long service life, reparability, and take-back and recycling models. In addition, externally verified EcoSmart criteria are used.
O₂ Telefónica maintains structured return programmes for routers, rental equipment and end customer hardware. After being taken back, devices undergo standardised testing and refurbishment processes so that as much as possible can be put back into circulation. This reduces electronic waste and conserves resources.
What management systems and certifications does O₂ Telefónica have?
O₂ Telefónica has established management systems, including ISO 9001 (quality), ISO 14001 (environment), ISO 50001 (energy), ISO/IEC 27001 (information security) and ISO 22301 (business continuity management). All certificates are available for download here: Reporting
How does O₂ Telefónica ensure responsible procurement?
O₂ Telefónica adheres to the ILO core labour standards and the UN Guiding Principles on Business and Human Rights, conducts ESG audits and risk analyses, uses a binding Supplier Code of Conduct and takes into account life cycle costs, resource efficiency, materials with defined environmental criteria and low-emission processes in the value chain. Legal requirements (including the Supply Chain Due Diligence Act, LkSG) are complied with.
How does O₂ Telefónica ensure data protection and information security?
Data protection and information security are top priorities at O₂ Telefónica. The company operates a GDPR-compliant group-wide data protection management system (DSMS) and information security management system (ISMS) with clear roles, processes, audits, threat monitoring/SOC processes, technical/organisational measures, and network and endpoint protection. TISAX certificates are provided during the tendering process as required; relevant network services are ISO/IEC 27001 certified.
O₂ Telefónica pursues the Telefónica Group's group-wide climate strategy with the aim of achieving net zero emissions by 2040 along the entire value chain (including Scope 3). The reduction pathways are based on the science-based climate targets of the parent company Telefónica, S.A., which have been confirmed by the Science Based Targets initiative (SBTi).
Implementation is carried out via the Responsible Business Plan (RBP) and binding management systems certified according to ISO 14001 (environment), ISO 50001 (energy) and 9001 (quality).
Key levers include network modernisation, energy efficiency measures, sourcing all electricity from renewable energy sources and integrating climate-related requirements into the supply chain.
O₂ Telefónica takes environmental aspects into account throughout the entire product and service life cycle, including through energy-efficient design, long service life, reparability, and take-back and recycling models. In addition, externally verified EcoSmart criteria are used.
O₂ Telefónica maintains structured return programmes for routers, rental equipment and end customer hardware. After being taken back, devices undergo standardised testing and refurbishment processes so that as much as possible can be put back into circulation. This reduces electronic waste and conserves resources.
O₂ Telefónica has established management systems, including ISO 9001 (quality), ISO 14001 (environment), ISO 50001 (energy), ISO/IEC 27001 (information security) and ISO 22301 (business continuity management). All certificates are available for download here: Reporting
O₂ Telefónica adheres to the ILO core labour standards and the UN Guiding Principles on Business and Human Rights, conducts ESG audits and risk analyses, uses a binding Supplier Code of Conduct and takes into account life cycle costs, resource efficiency, materials with defined environmental criteria and low-emission processes in the value chain. Legal requirements (including the Supply Chain Due Diligence Act, LkSG) are complied with.
Data protection and information security are top priorities at O₂ Telefónica. The company operates a GDPR-compliant group-wide data protection management system (DSMS) and information security management system (ISMS) with clear roles, processes, audits, threat monitoring/SOC processes, technical/organisational measures, and network and endpoint protection. TISAX certificates are provided during the tendering process as required; relevant network services are ISO/IEC 27001 certified.
